Lulu Island Flagship
Residential Home Care
Lulu Island Flagship
Residential Home Care — Richmond, BC
Fixed-price home care. Based on your property. Verified with photos. No hourly billing. No disputes.
Takes about 90 seconds
HOW IT WORKS
Enter your address. We calculate your price using your property's actual data.
A team arrives. They follow your home's documented care profile. Every preference recorded. Every surface treated to spec.
You receive time-stamped photos of every completed area. Review them. If something doesn't match, we fix it — backed by evidence, not opinions.
You pay. Same price. Every time. Reschedule or cancel anytime.
WHAT'S INCLUDED — EVERY SERVICE
All rooms, floors, surfaces, fixtures, appliances. Kitchen, bathrooms, living areas, bedrooms. Eco-certified products. HEPA-filtered equipment.
WHAT'S NOT
Biohazard, mold remediation, pest infestation, construction debris, hoarding conditions. These require licensed specialists. We'll refer you.
IF SOMETHING BREAKS
We're insured. We document pre-existing conditions during your first service. If we cause damage, we cover it — no questions.
OUR STANDARDS
Photo-verified completion.
Every area photographed before we leave. You see what we did.
Wellness-screened teams.
Every member checked before dispatch. No one arrives exhausted or unwell.
Chemical safety protocol.
Products are matched to surfaces and never cross-contaminated. Your indoor air stays safe.
Documented home profile.
Your preferences, surfaces, and instructions live in your home's care record. No repeating yourself. No surprises.
FAQ
WHAT IF I'M NOT SATISFIED?
If the time-stamped completion photos don't match what you see, we return within 24 hours and correct the specific areas — at no charge. If they match, the service is considered complete. Either way, the evidence decides.
WHAT IF THE TEAM CHANGES?
Your home has a documented care profile. Any trained team member can deliver the same result. You may not always see the same faces. You will always see the same outcome.
WHAT IF I NEED TO CANCEL?
Cancel or reschedule anytime up to 48 hours before your service at no charge. Within 48 hours, a $50 rescheduling fee applies. Same-day cancellations are billed at 50%.
WHO HAS ACCESS TO MY KEYS OR ALARM CODE?
Stored encrypted. Accessed only by the dispatched team lead on service day. Logged. Never shared. All staff sign confidentiality agreements.
ARE YOU INSURED?
Yes. Liability coverage. WorkSafeBC registered. Documentation available upon request.